Refund policy

Return & Refund Policy

At Lakris Jewelry, we want every piece to bring joy and confidence. If you are not fully satisfied, you may return your item(s) under the conditions below.

For EU Customers

You have the right to return your order within 14 days of delivery, in accordance with EU consumer law.

Customers are responsible for return shipping costs. We do not provide prepaid return labels.

For Customers Outside the EU

Returns are accepted within 14 days of delivery, provided the item is in original, unworn condition and returned in the original packaging.

Customers are responsible for all return shipping costs, customs duties, and import fees associated with the return.

Because international return shipping can be costly, we recommend contacting us before sending an item back, so we can assist you with the process.

Refunds

Refunds are issued once we receive and inspect your return.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping fees, customs duties, and taxes are non-refundable.

Non-Returnable Items

Personalized or custom-made jewelry.

Gift cards.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery at contact@lakrisjewelry.com. Include photos of the product and packaging so we can resolve the issue promptly with a replacement or refund.

Right of Complaint (DK)

There is a 2-year right of complaint in accordance with the Danish Sale of Goods Act. Our right of complaint covers material and/or manufacturing defects. You can have the item repaired, replaced, refunded, or receive a reduction in price, depending on the specific situation. The complaint does not cover defects or damage caused by incorrect handling of the product/service. You must complain within a "reasonable time" after discovering the defect/fault. Lakris will cover return costs to a reasonable extent.

For returns and complaints, items should be sent to:
Lakris
Alstedvej 14
4173 Fjenneslev

We do not accept shipments sent cash on delivery (COD).

Complaint Options – Overview and Links

If you have a complaint about a product purchased from our webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can submit your complaint to the EU Commission's online complaint platform.

Link: www.consumer-redress.ec.europa.eu/site-relocation_en